Complaints

If you as a client or a prospective client of Saxo Bank A/S London has raised a question or a problem with your account manager or another employee of Saxo Bank A/S London without receiving a satisfactory answer you may file a complaint to the Compliance Department in Saxo Bank A/S London.

To file a complaint with the Compliance Department in Saxo Bank A/S London please contact us in writing by using the following address:

Saxo Bank A/S
26th Floor
40, Bank Street
Canary Wharf
London E14 5DA
United Kingdom

Att.: Compliance Department

OR by email to ComplaintsLondon@saxobank.com

If you are not satisfied with the Compliance Department’s response to your complaint, you may file a complaint directly with the Financial Ombudsman Service at:

The Financial Ombudsman Service
South Quay Plaza
183, Marsh Wall
London
E14 9SR
United Kingdom

Phone: 0207 964 1000
Fax: 0207 964 1001
Web: www.financial-ombudsman.org.uk
Email: complaint.info@financial-ombudsman.org.uk

Or directly with the Danish Complaint Board of Banking Services:
Pengeinstitutankenævnet
Østerbrogade 62, 4
DK-2100 København Ø
Denmark

www.pengeinstitutankenaevnet.dk